Terms of Service

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1.0 Acceptance of terms

Pursuant to the company policies, the Customer (hereinafter referred to as “you”, “your”, “the customer”, "customer") acknowledges that these Terms of Service (the “Terms”) are a binding legal agreement between you and Collrs.com a Frodo Technologies Pvt. Ltd. Company (hereinafter referred to as the “company”, “we”, “us”, “our”, “Collrs service”), a company incorporated under the Indian Companies Act, 1956. The Terms govern your use of our software applications, resources and services for pet owners and dog-walkers, and arrange for the provision of pet care services (collectively “Collrs Service”). The Terms govern all use of the Collrs Service, whether you access it from www.collrs.com website, Mobile App, email, text messages, automated notifications, and or via phone calls (hereinafter referred to as “the platform”, “Collrs platform”) . BY AGREEING TO THESE TERMS DURING MAKING A BOOKING, ACCOUNT SIGN-UP PROCESS OR ACCESSING OR USING THE COLLRS PLATFORM WITHOUT AN ACCOUNT, YOU ACCEPT THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, YOU SHOULD NOT ACCEPT THEM, IN WHICH CASE YOU DO NOT HAVE THE RIGHT TO USE THE COLLRS PLATFORM.

 

You understand and agree that we may change the Terms from time to time, and that any such changes will be effective (except as otherwise described in Section 8.0 below) when we communicate via email or post the modified Terms on the Collrs platform, unless otherwise required by applicable law. Your continued access and use of the Collrs platform after we post the modified Terms will constitute your consent to be bound by the modified Terms. Any clause explicitly not covered in these terms shall be covered under the general Collrs "Terms of Use".

 

1.0  Eligibility

1.1.   You must be atleast 18 years of age to visit or use Collrs platform and it's services in any manner. You may not use the the Collrs platform, if you are not above 18 years of age. By using the Collrs platform or accepting these Terms of Service, you represent and warrant to the Company that you are 18 years of age or older. You also represent and warrant to the Company that you will use Collrs platform in a manner consistent with any and all applicable laws and regulations.

 

1.2 For Pet Owners, this means, among other things, that you will ensure that your pets are vaccinated appropriately; It is not required but strongly recommended that you maintain insurance policies concerning the pets whose care you entrust to Dog-walkers (and that such policies will benefit third parties, including Dog-walkers, to the same extent they benefit you).

 

You acknowledge that Collrs is entitled to rely on these commitments from you, is not responsible to ensure that all users have complied with applicable laws and regulations, and will not be liable for a user’s failure to do so.

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2.0 Service Policies:

2.1 Nature of the Collrs Service. The Collrs Service may consist of a website, mobile applications, and other related tools, support and services that pet owners (“Pet Owners”) and dog-walkers can use to avail dog-walking services. The Collrs Service may include our support services, educational materials for dog-walkers, and other services.

 

2.2 Collrs service is limited by ability of dog-walkers. Collrs is a neutral venue for dog-walkers and Pet Owners. Our representations about the quality of dog walking or other services provided by dog-walker, or about your interactions and dealings with dog-walkers is dependent on the capabilities and quality of service provided by the dog-walker and the current situation (included but not limited to age and health) of your pet. Dog-walkers on Collrs are not under the direction or control of Collrs, and dog-walkers determine in their own discretion whether to provide dog-walk services or not. Though we provide general guidance about safety and pet care and to Pet Owners about selecting and engaging with dog-walkers, Collrs does not employ, recommend or endorse dog-walkers, and, to the maximum extent permitted by applicable law, we will not be responsible or liable for the performance or conduct of Dog-walkers, whether online or offline. We conduct an initial review of Dog-walker profiles and we facilitate Background Checks or Identification Verifications (each as described in Section 10, below) on Dog-walkers which may be conducted by a third party, but, except where explicitly specified in the Collrs Service (and then only to the extent specified), may not otherwise screen Dog-walkers. PET OWNERS AND DOG-WALKERS ARE SOLELY RESPONSIBLE FOR MAKING DECISIONS THAT ARE IN THE BEST INTERESTS OF THEMSELVES AND THEIR PETS. For example, each user of the Collrs Service is responsible for keeping current his or her own pet’s vaccinations, and we will have no liability for anyone’s failure to vaccinate his or her pet. It is up to the Pet Owner and the Dog Walker to ensure they are comfortable before beginning an assignment at the time of meet and greet (as described in section 2.6).

 

2.3 Release. Our liability for any claims, injuries, loss, harm and/or damages arising from and/or in any way related to your interactions or dealings with other users and the acts and/or omissions of Dog-walkers and Pet Owners, whether online or offline, is limited to the extent as defined in Section 16. You acknowledge and agree that, YOUR USE AND/OR PROVISION OF PET CARE SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK.

 

2.4 Bookings. Pet Owners and Dog-walkers transact with each other on the Collrs platform when they both agree to a “booking” that specifies the fees, time period, cancellation policy, and other terms for provision of Dog-walk Services via the booking mechanism provided on the Collrs platform (a “Booking”). A Booking may only be initiated by the Pet Owner by selecting the type(s) of Dog-walk service desired and then following the prompts that appear on-screen, or providing information detailing their booking via electronic communication including but not limited to email, text message, SMS, phone call to Collrs. If you are a Pet Owner and you initiate a Booking, you agree to pay for the Dog-walk Services described in the Booking when you click “Confirm Booking”, or you verbally or electronically communicate your intention to confirm the booking. All requests are subject to acceptance by Collrs. Collrs is not obligated to accept your (or any) request and may, at their discretion, decline for any reason. You acknowledge that, once you complete a Booking, you agree to honor the price and other terms of that Booking, as acknowledged in the Booking confirmation.

 

2.5 Payments: Once you agree to proceed with the assigned Dog-walker after the "Meet & Greet" session, you are required to make a full payment as is described in the Booking. When you pay for Dog-walk Services, you may be required to provide us with valid, up-to-date credit card or other payment information and to maintain that payment information (or an acceptable alternative payment method) on file with your account so long as you have any outstanding, confirmed Bookings. You authorize us to charge your credit card or other payment method for fees you incur on the Collrs Service as they become due and payable, and to charge any alternative payment method Collrs has on record for you in the event your primary payment method is expired, invalid, or otherwise not able to be charged. You are responsible for maintaining up-to-date payment information. If we cannot charge you for fees when due because your payment information is no longer valid, or if we do not receive your payment when due, then you understand that neither Collrs nor the Dog-walker will be responsible for any failure to provide services associated with those fees. Except as expressly provided in these Terms or defined under refunds policies under section 6.0, all fees paid via the Collrs platform are non-refundable once paid. All fees, deductible amounts and other payments referenced on, or charged through, the Collrs platform are listed and payable in local currency (INR).

 

2.6 Dog-Walker Availability: Once a Booking has been made by the customer, the Collrs platform, which includes any software, proprietary algorithms, customer service agents, or person with authority, shall attempt its best to allocate a Dog-walker based on the specifics, such as duration, location etc., of the booking thereof, to the booking. However, Dog-walker availability is subject to location, the number of dog-walkers available in and around the area of the booking, and other regional, safety, and logistical factors. Dog-walker assignment to open bookings will be made in a best-effort basis, and Collrs makes no commitment or promises on prompt availability of Dog-walkers for available open bookings or renewals.

 

2.7 Pet Owners are Responsible for Evaluating Dog-Walkers. Pet Owners are solely responsible for evaluating the suitability of the Dog-Walker for the dog-walk services they offer to provide. Though Collrs performs a review of dog-walker profiles and facilitates Background Checks or Identity Verifications, any such screening is limited, and Collrs does not warrant that any such screen is accurate, complete, conclusive or up-to-date. Similarly, Collrs does not endorse reviews of Dog-walkers by other Pet Owners that may be available via the Collrs platform, and Collrs makes no commitments that such reviews are accurate or legitimate. Pet Owners will be afforded opportunity to evaluate the compatibility of the dog-walker with their pet during the "Meet & Greet" session. Once a Booking has been made and consecutively a dog-walker has been assigned to the booking, the customer will be able to schedule a "Meet and Greet" session with the assigned Dog-walker either through the Collrs App, or via other mode of communication including but not limited to website, email, text message, SMS, phone call with a Collrs representative. This Meet & Greet session is the customer's window of opportunity to evaluate the Dog-walker's suitability with their pets. Once both parties, (the Customer and the Dog-walker) confirm to proceed with the "Completion" of the Meet & Greet, the company shall assume that both parties agree to execute their respective parts of the service contracts as dictated by these terms for the duration of the booking.

 

2.8 Abandoned Pets. Pet Owners who arrange for Dog-walk Services and fail to or deny receiving their pet after the service period identified in a Booking agree that Collrs (or the Dog-walker) may, in its (or his or her) sole discretion, place the pet in animal shelter, transfer care to animal control or other law enforcement authorities, or find other alternate care. Pet Owner agrees to reimburse Collrs and/or the Dog-walker for all costs and expenses associated with such actions. Further, Collrs expressly reserves the right, in its sole discretion, to remove a Pet Owner’s pet from a Dog-walker’s care should Collrs deem it necessary for the safety of a pet, or the Dog-walker. Prior to removing a pet from the care of a Dog-walker, Collrs will use reasonable efforts during its normal business hours to contact the Pet Owner and/or the Pet Owner’s emergency contact (if provided) to arrange alternative care. Should Collrs not be able to contact the Pet Owner or the emergency contact, Collrs will use its best judgment to find alternative care for the pet until the Pet Owner is able to retrieve his/her pet. If you are a Pet Owner, you authorize your pet’s veterinarian(s) to release your pet’s veterinary records to Collrs in connection with any such relocation or re-homing of your pet. In addition, you are responsible for and agree to pay all costs and expenses incurred by Collrs in connection with such transfer.

 

2.9 Emergencies. We recommend that Pet Owners give their Dog-walkers contact information where they can be reached in the event medical care for a pet becomes necessary. Dog-walkers agree to immediately contact Pet Owners in the event such care becomes necessary or, if the Pet Owner is not available, to contact Collrs at the applicable telephone number or at [email protected]. If you are a Pet Owner, you hereby authorize your Dog-walker and Collrs to obtain and authorize the provision of veterinary care for your pet if you cannot be reached to authorize care yourself in an emergency situation. In such case, you also authorize your pet’s veterinarian(s) to release your pet’s veterinary records to Collrs. If your Dog-walker reaches you with a request to authorize medical care for your pet and you refuse, you release the Dog-walker and Collrs for any injury, damage or liability arising from failure to seek such care. Pet Owners are responsible for the costs of any such medical treatment for pets and. Collrs recommends that all users have adequate pet insurance to cover the costs of veterinary care.

 

3.0 Use of the Collrs Service; Suspension.

3.1 Your Conduct on the Collrs Service. When you use the Collrs Service, you agree:

  • To use the Collrs Service only in a lawful manner and only for its intended purposes.

  • Not to submit viruses or other malicious code to or through the Collrs Service.

  • Not to use the Collrs Service, or engage with other users of the Collrs Service, for purposes that violate the law.

  • Not to use the Collrs Service to arrange for the provision and purchase of services with another user, then complete transactions for those services outside of the Collrs Service.

  • Not to use the Collrs Service for purposes of competing with Collrs or to promote other products or services.

  • Not to post reviews about Dog-walkers that aren’t based on your personal experience, that are intentionally inaccurate or misleading, or that violate these Terms.

  • Not to post content or materials that are pornographic, threatening, harassing, abusive, or defamatory, or that contain nudity or graphic violence, incite violence, violate intellectual property rights, or violate the law or the legal rights (for example, privacy rights) of others.

  • Not to post “spam” or other unauthorized commercial communications.

  • To use the Collrs Service only for your own purposes, and not to impersonate any other person.

  • Not to transfer or authorize the use of your account for the Collrs Service by any other person, or to engage in fraudulent transactions.

  • Not to provide false information in your profile on, or registration for, the Collrs Service, or to create multiple or duplicate accounts.

  • Not to interfere with our provision of, or any other user’s use of, the Collrs Service.

  • Not to solicit another user’s username and password for the Collrs Service or any other sensitive personal information, including bank details.

 

3.2 Suspension and Termination. You understand and agree that we have no obligation to provide the Collrs Service in any specific location or territory, nor to continue providing it once we have begun. We reserve the right to suspend or terminate your access to the Collrs Service: (1) if in our discretion your conduct on the Site or Collrs Service is inappropriate, unsafe, dishonest, or in breach of these terms; or (2) if necessary in our discretion to protect Collrs, its users, pets, or the public. You may suspend or terminate your use of the Collrs Service at any time and for any reason. If you wish to deactivate your account, please contact Collrs. Note that if you have any outstanding payment obligations, those will survive suspension or termination of your account.

 

4. Registration; Account Security. In order to use some aspects of the Collrs platform, you may be required to create a username, password, and user profile. If you elect to use the Collrs Service, you agree to provide accurate information about yourself and keep this information up-to-date. You agree not to impersonate anyone else and not to maintain more than one account (or, if Collrs suspends or terminates your account, not to create additional accounts). You are responsible for maintaining the confidentiality of your username and password for the Collrs platform and are responsible for all activity under your account. You agree to notify us promptly of any unauthorized use of your account.

 

5. Privacy. Our collection and use of your personal information on the Collrs platform is described in our Privacy Policy. By accessing or using the Collrs platform, you acknowledge that you have read and understand our Privacy Policy.

 

6.0 Cancellation and Refunds

6.1 Cancellation by the Customer: Before processing any refunds, Collrs reserves the right to make best effort to complete the service as specified by the booking in question. A customer can "pause" or "temporarily suspend" their dog-walk sessions and Collrs will maintain their credits in their account for up to a maximum of 180 calendar days. Dog-walking services can be resumed any time during within the suspension period end date. Resuming a service in such cases is subject to the customer notifying Collrs at least 10 days in advance of the desired resume date and is dictated by availability of dog-walker pursuant to the terms detailed in section 2.6.

 

6.2 Replacement Requests: If a customer is dissatisfied with the service he or she is receiving from a Dog-walker, then the customer shall notify Collrs at [email protected]. In such a case, Collrs reserves the right to make best effort to complete the services as specified by the booking in question. Collrs may take 10 to 15 days, from the date which the customer requested a replacement, to locate a replacement Dog-walker (subject to availability as described in section 2.6, it may take up to 30 days) and assign to the booking. There shall be no "Meet & Greet" sessions scheduled for replacements, and only 1 (one) replacement is allowed per booking. If we are unable to locate and assign a replacement Dog-walker within 30 days of the replacement request date a refund may be issued to the sum of remaining number of sessions in the booking on a pro-rated basis. A refund transaction may take up to 10 days to process.

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6.3 Cancellation by the Dog-walker: If a Dog-walker cancels a Booking prior to or during the service period identified in the Booking, we reserve the right to make best effort to allocate a different Dog-walker to the Booking (subject to availability as described in section 2.6, it may take up to 30 days) . We make no commitment or promises to schedule "Meet & Greet" sessions under such circumstances, however we will make best effort to schedule a "Meet & Greet". If we are unable to locate and assign a replacement Dog-walker within 30 days of the previous Dog-walker's termination date, a refund may be issued to the sum of remaining number of sessions in the booking on a pro-rated basis. A refund transaction may take up to 10 days to process.

 

6.4 Refunds for Failure to Perform. If we determine in our reasonable discretion that a Dog-walker has failed to provide Dog-walk Services as agreed with the Pet Owner or is otherwise in breach of these Terms, then we may, in our reasonable discretion, attempt to replace the Dog-walker pursuant to the policy stated in sections 6.2.

 

6.5 Force Majeure. The cancellation/refund policies described herein may not apply in the event of certain emergency situations beyond the control of Collrs and/or the Dog-walkers that make it impossible or impractical to perform agreed Bookings, such as Force Majeure events including but not limited to earthquake, hurricane, wildfire, acts of God, floods, famines, war, riots, festive activities sabotage, labor shortage or dispute, pandemics, global or national health crisis, or other similar disasters, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized access. In such cases Collrs reserves the right to reasonably complete the services as is possible upon situations being safe for the Dog-walkers or other operational Collrs staff. Neither the Company nor the Dog-walkers shall be liable for damages for any delay or failure to perform its obligations, or to have obligations to issue refunds hereunder if such delay or failure is due to cause beyond its control or without its fault or negligence, due to such Force Majeure events.

 

6.6 General Terms for Cancellations. If you wish to cancel a Booking or request replacement, you should use the mechanisms available through the Collrs platform to do so or email at [email protected]. For purposes of the policies and terms in this Section, the date of cancellation/replacement request is the date that a user cancels/requests replacement through the Collrs platform or to us directly at [email protected], regardless of any separate communications between the customer and the Dog-walker outside of the Collrs platform.

 

7.0 Content

7.1 Your Content We may require or allow you (or someone else on your behalf) to submit or upload text, photographs, images, videos, reviews, information and materials to your profile on the Collrs platform or otherwise in connection with using the Collrs platform (collectively, “Your Content”). For example, dog-walkers may be invited to create a profile page with a photograph and other information via the website or mobile application or during application submission, while Pet Owners may submit reviews of dog-walkers and or upload image of their pets.

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7.2 License Except for the limitations on our use and disclosure of personal information described in our Privacy Statement, to the maximum extent and duration permitted under any applicable law, you grant Collrs an irrevocable, perpetual, non-exclusive, fully paid worldwide license to use, copy, perform, publicly display, reproduce, adapt, modify, transmit, broadcast, prepare derivative works of, and/or distribute Your Content in connection with providing and/or promoting the Collrs Service, and to sublicense these rights to third parties. This shall exclude personal identifiable official documents (such as identity documents, personal documents etc.) submitted to Collrs at the time of application.

 

7.3 Release If your name, voice, image, persona, likeness, or performance is included in any of Your Content, you hereby waive, and release Collrs and its users from, any claim or cause of action, whether known or unknown, for defamation, copyright infringement, invasion of the rights of privacy, publicity, or personality, or any similar claim arising out of the use of Your Content in accordance with the license in Section 7.2 and the other provisions of these Terms.

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7.4 Reviews The Collrs Platform may provide the ability to leave public and/or private reviews of users or their pets. You acknowledge that even private reviews may be shared with third parties in accordance with applicable law and our Privacy Statement and that Collrs has no obligation to preserve or indefinitely store any reviews. If you are a dog-walker, we have no obligation to provide you with the content of any reviews about you submitted by other users of the Collrs Platform, whether before or after termination of your account from the Collrs Platform. We will have no liability to you for any deletion, disclosure, loss or modification of these reviews. We reserve the right to screen, edit or remove these reviews from the Collrs platform at any time.

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8.0 Future Changes to this Arbitration Agreement

Notwithstanding any provision in these Terms to the contrary, you agree that if we make any change to this Arbitration Agreement (other than a change to any notice address or website link provided herein) in the future, that change will not apply to any claim that was filed in a legal proceeding against Collrs prior to the effective date of the change. Moreover, if we terminate this Arbitration Agreement by removing it from these Terms, such termination will not be effective until 30 days after the version of these Terms not containing the Arbitration Agreement is posted to the Site, or communicated via email, and will not be effective as to any claim that was filed in a legal proceeding against Collrs prior to the effective date of removal.

 

9.0 Indemnity

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD COLLRS, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES, EXPENSES, DAMAGES AND/OR LIABILITIES, INCLUDING REASONABLE ATTORNEYS’ FEES AND COURT COSTS, THAT ARE IN ANY WAY RELATED TO YOUR: (1) transactions and interactions, online or offline, with other users of the Collrs platform; (2) breach of these Terms; (3) disputes with other users of the Collrs platform; (4) your misstatements, misrepresentations, or violation of applicable law; (5) property damage or personal injury to third parties caused by your pet or pets in your care; (6) Your Content; or (7) your use of any Background Check or Identify Verification information in violation of any applicable law. YOU FURTHER AGREE THAT YOU WILL COOPERATE WITH US IN THE DEFENSE OF SUCH CLAIMS. WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION UNDER THIS SECTION, AND YOU WILL NOT SETTLE ANY SUCH CLAIM OR MATTER WITHOUT OUR ADVANCE WRITTEN CONSENT. 10.0 Limitation of Liability

 

10.1 Exclusion of Certain Types of Damages. To the maximum extent permitted under applicable law, in no event will Collrs be liable to you for any indirect, special, incidental, or consequential damages, or for any business losses, or loss of profit, revenue, contracts, data, goodwill or other similar losses or expenses that arise out of or relate to the use of or inability to use the Collrs Service, including without limitation damages related to any information received from the Collrs Service, removal of your profile information or review (or other content) from the Collrs Service, any suspension or termination of your access to the Collrs platform, or any failure, error, omission, interruption, defect, delay in operation or transmission of the Collrs Service, even if we are aware of the possibility of any such damages, losses or expenses.

 

10.2 Limit on Our Liability to You. Whilst the Company may put reasonable effort in terms of screening the details of the Dog-walkers whose profiles are provided to us, through a third party service provider, the company cannot fully guarantee the accuracy of such information or background check results. As a result, You agree, understand and acknowledge that:

In addition to the foregoing, there are risks, including but not limited to the risk of of dealing with strangers, foreign nationals, underage persons or people acting under false pretenses, or physical harm. You assume all risks associated with dealing with other users with whom you come in contact through the Collrs platform. By its very nature other people’s information may be offensive, harmful or inaccurate, and in some cases will be mislabelled or deceptively labelled. We expect that You will use caution and common sense when using the Collrs platform, notwithstanding the efforts and endeavors that are undertaken by Collrs to protect  Your interest. Despite the reasonable efforts that Collrs undertakes in checking the veracity of the Dog-walker profiles in the platform, Collrs cannot and does not confirm that each user is who they claim to be. Because the Company does not and cannot be involved in User-to-User dealings or control the behaviour of participants on the Collrs Platform. You agree and acknowledge that the Company is responsible for sharing the information shared by the customer in Collrs platform with the Dog-walker(s) in terms herein. Upon sharing such information, the engagement of the Dog-walker and the customer is bound by the terms of the Booking. Notwithstanding the steps undertaken by the Company in relation to the screening of the Dog-walkers, the onus and responsibility lies with the Customer to satisfy themselves with the authenticity and credibility of the Dog-walker. You agree and acknowledge that despite the screening of the credentials of the Dog-walkers by the Company, any action / inaction of the Dog-walkers that may be detrimental to the Customer, their pets, or any other third party cannot be foreseen and preempted, and you agree to release the company from claims or actions arising out of such damages. In the event that You  have a dispute with one or more Users of the Collrs platform, including in relation to the screening of the details of the Dog-walkers, You release Collrs (and our agents and employees) from claims, demands and damages (actual and consequential and direct and indirect) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes to the fullest extent permitted by law. The Collrs platform content may contain inaccuracies or typographical errors. The Company makes no representations about the accuracy, reliability, completeness, or timeliness of any Content. The use of Collrs platform and its Content is at your own risk. The Company cannot guarantee and does not promise any specific results from use of the platform and Collrs Services. No advice or information, whether oral or written, obtained by a User from Collrs platform shall create any warranty or guarantee not expressly stated herein.

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10.3 No Liability for non-Collrs Actions. IN NO EVENT WILL COLLRS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, AND/OR CONSEQUENTIAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE COLLRS SERVICE, INCLUDING WITHOUT LIMITATION, BODILY INJURY, DEATH, DEATH OF THE PET, EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES RESULTING FROM RELIANCE ON INFORMATION OR CONTENT POSTED ON OR TRANSMITTED THROUGH THE COLLRS SERVICE, OR FOR ANY INTERACTIONS WITH OTHER USERS OF THE COLLRS SERVICE, WHETHER ONLINE OR OFFLINE. THIS INCLUDES ANY CLAIMS, LOSSES OR DAMAGES ARISING FROM THE CONDUCT OF USERS WHO ATTEMPT TO DEFRAUD OR HARM YOU. IF YOU HAVE A DISPUTE WITH A DOG WALKER, YOU AGREE TO RELEASE COLLRS FROM ALL CLAIMS, DEMANDS AND DAMAGES OF EVERY NATURE, KNOWN AND UNKNOWN, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES. IN NO EVENT WILL COLLRS BE LIABLE FOR DIRECT OR INDIRECT CONSEQUENCES OF A PET OWNER OR DOG WALKER FAILING TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.

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11.0 Disclaimer of Warranty

THE COMPANY DOES NOT WARRANT THAT COLLRS.COM, ITS MOBILE APP, CERTAIN EMAIL ADDRESSES, OR PHONE NUMBERS WILL OPERATE ERROR-FREE OR THAT ANY COLLRS.COM SITE AND ITS SERVERS ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MECHANISMS. IF YOUR USE OF COLLRS.COM SITE OR ITS CONTENT RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, THE COMPANY IS NOT RESPONSIBLE FOR THOSE COSTS. THE COLLRS.COM SITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. THE COLLRS.COM SITES AND COLLRS.COM CONTENT ARE PROVIDED ON AN "AS IS" BASIS WITHOUT ANY WARRANTIES OF ANY KIND. COLLRS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE COMPANY MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE COLLRS.COM CONTENT, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS.

These “Terms of Service” constitute a binding agreement between You and the Company, and is accepted by You upon your use of the Collrs platform or Collrs Service, as per the provisions of the Indian Contract Act, 1872.

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Updated, Jan 19,2020

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